School of Computing & Mathematics, University of Huddersfield

Postal Address	Queensgate HD1 3DH Huddersfield West Yorkshire United Kingdom
E-mail	d.downs@hud.ac.uk

Denise Downs - Denise Downs is a Principal Lecturer at Huddersfield University in the School of Computing & Mathematics, with responsibility for all External Commercial Activities within the school. Denise started her career as a Secondary School teacher, and has 23 years experience in various educational establishments, and an MA in Education. In recent years, her academic work has been combined with working in an IT management role in a multinational chemical company, leading the development and deployment of innovative IT solutions to enable the company to manage their business processes electronically. This work brought first-hand experience of skills shortages and re-skilling, working with a wide range of IT, sales and customer service staff, from their mid fifties to their early twenties, and helping them to become effective using the new technology.